About us
The SBE Group has led the way in the field of aftermarket services and return logistics management for the TMT sector (tech/media/telecom) for over thirty years. The 1000+ engineers and technicians employed within our worldwide facilities process more than 6 million devices each year.
Our main service factories are located in Europe (France, Poland, Portugal, UK) and North America (Canada, US).
Our global footprint combined with a strong regional presence enable us to offer our clients local, national and international service solutions.
Who we are
Founded in 2017, SBE Medical Services is a division of SBE Group. Active in the health industry, SBE specialises in the servicing and repair of medical equipment.
- All our technical staff is trained and certified by the manufacturers.
- Our engineers are experienced professionnals with a solid expertise.
- Technical support is provided via our call centre.
- Our logistic hub manages the inventory and shipping of medical equipment.
- SBE proactively monitors the evolution of regulation related to medical devices, in particular with regards to their use and maintenance.
- We constantly monitor and watch out for any malfunctions alerted by ANSM or device vendors. SBE Medical Services is able to offer field-repair services or back-to-base depot repairs and tailor its service offering for its manufacturer clients.
- The SBE team ensure the safe recovery of defective device parts, electrodes and batteries, and recycle them in compliance with the WEEE directive (specific scrapping and recycling processes for waste electrical and electronic equipment).
- Our services are ISO 9001, ISO 13485 and ISO 45001 certified, to ensure a consistent and professional quality service.
Our group
Founded in 1987, SBE has been working for more than 30 years as a specialized repairer of electronic equipment. One of the keys to the success of our company is innovation. By applying industrial methods to the service sector, SBE has been able to develop and expand rapidly. Our strategy: « to bring our expertise closer to the end consumer. »
Within a few decades, SBE has become one of the largest independent service providers in the field of repairs in Europe, and is continuing its expansion to the American continent. SBE provides both physical and digital repair and maintenance solutions for electronic products. Our portfolio offers a wide range of services dedicated to device manufacturers, network operators, distributors and insurers – such as diagnostics, call center and technical support services, aftersales service management, reverse logistics, warranty management, depot repairs, field repairs, home repairs, maintenance, refurbishing, reconditioning, recycling, etc.
Since the 1990s, SBE has pursued its international development by opening subsidiaries in UK, Poland, Portugal, Canada and the US.
As a key partner to manufacturers of electronic devices and technology products, SBE offers after-sales services for an ever-expanding range of products. Our services extend from digital set-top boxes to televisions, from smartphones to small household appliances, from mobility products to medical devices. In order to complement its hardware offering, SBE Global has also created a unique SaaS returns management platform, designed to improve digital customer relationship management, and optimise and streamline multi-channel after-sales customer journeys.
With more than 1,500 employees around the world, SBE treats more than 6 million products each year. Our strength and financial independence allow us to develop innovative, adaptable and agile programs to support our partners.
Key figures
International footprint
Social and environmental responsibility
Our business is at the heart of environmental concerns. In order to preserve the world of tomorrow, SBE is positioned as a leader in the treatment of defective products. In the same way, we attach great importance to the proper treatment and recycling of defective components.
Sustainable development is a fundamental value of SBE. By repairing and upcycling electronic products, we extend the lifecycle of consumer products. Offering a second life to electronic devices is our way to preserve our planet.
All our unrepairable products are processed via official waste recovery channels in accordance with the environmental standards in force (D3E). In the same spirit, we ensure that the treatment of waste resulting from our activities has the smallest ecological impact possible.
As a company with European roots, we consider the protection of personal data and privacy as a fundamental value. We make it a daily principle in all our management and operational practices. All our platforms and systems are compliant with EU GDPR.
Our expertise
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All our services
Repairs
The repair of consumer electronic equipments is the core business of SBE. For more than 30 years SBE has been developing its know-how across different product ranges. We support our partners in their technical development by providing innovative service solutions. SBE processes the repair of medical devices both centrally (450 engineers in our depot repair hub) or on site (200 field engineers).
Installation and maintenance
Our nationwide service network covers the whole French territory with more than 200 qualified technicians. Our service centers are trained and certified in compliance with application legislation and regulations. Our central control team manages all the stakeholders and processes involved: making appointments, validating the delivery of all equipments (DAE, consumables, cabinets, etc.), selecting the relevant hub, sending the repair reports, etc.
Defibrillators
Discover our solutions for the installation and maintenance of defibrillators (DAE-DSA).
Logistics
SBE Medical Services offers logistical solutions such as: order management, storage, order preparation, delivery, collection. returns management.
Customer service
Services we offer through our call center (30 agents) include: remote maintenance, customer service (call, chat, email), technical support, calling campaigns, etc.
Specific services
SBE Medical Services can also manage specific services and one-off operations, such as the recovery of batches of medical devices for either repair, reconditioning, software upgrade, corrective orders, parts changes, etc.