Customer service
SBE Medical Services propose via son call center (30 opérateurs) : la télémaintenance, le service client (call, chat, mail), le support technique, la campagne d’appels…
Call center
SBE has an efficient hotline team capable of providing various services:
- Customer service
- Administrative (making appointments or call-backs)
- Technical helpline
- Service order tracking and follow-up
- One-off operations.
Our call centers can manage multi-channel customer service operations: chat, calls and emails.
Customer service
SBE is positioned as one of the leaders in Europe and North America in the field of aftersales service management, with more than 6 million products repaired each year. Our strategy is to focus our expertise and provide local services as close as possible to the end consumer.
Regional partner network
In France, SBE manages a network of local and regional technical centers. We have developed dedicated solutions and systems to manage this activity.
Global key figures
Our coverage in France
Our internationnal footprint
Our expertise
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All our services
Repair
The repair of consumer electronic equipments is the core business of SBE. For more than 30 years SBE has been developing its know-how across different product ranges. We support our partners in their technical development by providing innovative service solutions. SBE processes the repair of medical devices both centrally (450 engineers in our depot repair hub) or on site (200 field engineers).
Installation and maintenance
Our nationwide service network covers the whole French territory with more than 200 qualified technicians. Our service centers are trained and certified in compliance with application legislation and regulations. Our central control team manages all the stakeholders and processes involved: making appointments, validating the delivery of all equipments (DAE, consumables, cabinets, etc.), selecting the relevant hub, sending the repair reports, etc.
Defibrillators
Discover our solutions for the installation and maintenance of defibrillators (AED).
Logistics
SBE Medical Services offers logistical solutions such as: order management, storage, order preparation, delivery, collection. returns management.
Customer service
Services we offer through our call center (30 agents) include: remote maintenance, customer service (call, chat, email), technical support, calling campaigns, etc.
Specific services
SBE Medical Services can also manage specific services and one-off operations, such as the recovery of batches of medical devices for either repair, reconditioning, software upgrade, corrective orders, parts changes, etc.