Repairs
The repair of consumer electronic equipment is the core business of SBE. For more than 30 years, SBE have been developing their know-how and expertise through various product ranges. We support our partners in their technology and digital transformation by providing them with innovative service solutions. SBE provides both depot-based (central) repairs for medical devices (450 workshop-based technicians), or a field-based service (200 mobile technicians).
Accreditations
Our group is accredited by the major manufacturers for the repair of their ranges of electronic products.
Audits are carried out on a regular basis to verify compliance with quality and safety standards, as well as the use of original parts. SBE Medical Services provides localised services to manufacturers and distributors thanks to its network of regional partner agencies which carry out installation jobs, as well as control, information, management and replacement of consumables.
SBE Medical Services also provides a range of centralized services e.g. helpline, customer service, logistics, repair or corrective orders.
SBE Medical Services is ISO 13485 certified for the “Installation, Maintenance, Repair, Modification of Electromedical Devices and Associated Logistics Services”. SBE is also certified to the following standards: ISO 9001, ISO 14001 and ISO 18001 certified.

Rework
Our operational flexibility allows us to adapt to the desired volume and turnaround time requirements. SBE Medical Services offers the following services:
- Hardware and software upgrade of equipment
- Replacement of parts
- Cosmetic renovation
- Reconditioning
- Disinfection
- Test
- Repair
- Recycling
Key figures
Our international footprint

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All our services
Repairs
The repair of consumer electronic equipments is the core business of SBE. For more than 30 years SBE has been developing its know-how across different product ranges. We support our partners in their technical development by providing innovative service solutions. SBE processes the repair of medical devices both centrally (450 engineers in our depot repair hub) or on site (200 field engineers).
Installations and maintenance
Our nationwide service network covers the whole French territory with more than 200 qualified technicians. Our service centers are trained and certified in compliance with application legislation and regulations. Our central control team manages all the stakeholders and processes involved: making appointments, validating the delivery of all equipments (DAE, consumables, cabinets, etc.), selecting the relevant hub, sending the repair reports, etc.
Defibrillators
Discover our solutions for the installation and maintenance of defibrillators (AED).
Logistics
SBE Medical Services offers logistical solutions such as: order management, storage, order preparation, delivery, collection. returns management.
Customer service
Services we offer through our call center (30 agents) include: remote maintenance, customer service (call, chat, email), technical support, calling campaigns, etc.
Specific services
SBE Medical Services can also manage specific services and one-off operations, such as the recovery of batches of medical devices for either repair, reconditioning, software upgrade, corrective orders, parts changes, etc.