Logistics

SBE Medical Services offers dedicated, flexible logistical solutions for the management of your orders as well as equipment and parts storage.  Our services include order control, warehousing, order preparation, delivery, collection and returns management.

Tailored logistics solutions

SBE Medical Services has implemented dedicated logistics processes that meet the demands of our customers and their products. We leverage major partnerships to be able to offer national and international collections and deliveries directly on site.
SBE Medical Services guarantees the traceability of products throughout the transportation process, thanks to deep IT integrations with the systems of our partner carriers.

Innovative services

We continously strive to augment and strengthen our logistics service through additional, innovative services. For example, we’ve designed and implemented tailor-made packaging for the protection of equipment of some of our clients. These are used for securing repaired products being shipped back, but they can also be sent empty to customers (or to a collection point) in order to secure the shipment of the defective product to our repair centers.

We can also provide tools to manage and send dematerialized (digital) waybills to customers by email.

Storage of products

In our warehouses, we ensure the complete management of your stock: stock of exchange products, loan products, complete products, motherboards, accessories, consumables, etc. in compliance with the manufacturer’s procedures and the European Union Medical Device Regulation (EU MDR).

SBE supports the complete life cycle of products for each type of stock: from kitting and customer repairs, to putting back into the relevant stock location after repair or return (we carry out all the necessary functional tests, secure data erasure, refurbishment or, as the case may be, recycling).

Our organisation carries out the replenishment of your remote stocks ; all the while, our IT system provides complete and real-time visibility of your stock.

Compliance with regulations

SBE Medical Services complies with the storage standards and regulations:

  • Securing the stock
  • Temperature and humidity control
  • Product traceability
  • Smart management of the stock
  • Checking and controlling expiration dates
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Key figures

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sqm of secure warehousing
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Our international footprint

Our expertise

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All our services

Repairs

The repair of consumer electronic equipments is the core business of SBE. For more than 30 years SBE has been developing its know-how across different product ranges. We support our partners in their technical development by providing innovative service solutions. SBE processes the repair of medical devices both centrally (450 engineers in our depot repair hub) or on site (200 field engineers).

Installation and maintenance

Our nationwide service network covers the whole French territory with more than 200 qualified technicians. Our service centers are trained and certified in compliance with application legislation and regulations. Our central control team manages all the stakeholders and processes involved: making appointments, validating the delivery of all equipments (DAE, consumables, cabinets, etc.), selecting the relevant hub, sending the repair reports, etc.

Defibrillators

Discover our solutions for the installation and maintenance of defibrillators (DAE-DSA).

Logistics

SBE Medical Services offers logistical solutions such as: order management, storage, order preparation, delivery, collection. returns management.

Customer service

Services we offer through our call center (30 agents) include: remote maintenance, customer service (call, chat, email), technical support, calling campaigns, etc.

Specific services

SBE Medical Services can also manage specific services and one-off operations, such as the recovery of batches of medical devices for either repair, reconditioning, software upgrade, corrective orders, parts changes, etc.